Policies


Your privacy is very important to us. At Ceela, we have a few fundamental principles that we follow:

We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason).

We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.We don’t store personal information on our servers unless required for the on-going operation of our site.It is Ceela’s policy to respect your privacy regarding any information we may collect while operating our websites.


Website Visitors

 

Like most website operators, Ceela Naturals collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

Ceela’s purpose in collecting non-personally identifying information is to better understand how Ceela’s visitors use its website. From time to time, Ceela may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Ceela also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. Ceela only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Any request to https://ceelanaturals.com is stored in our server’s access log. We use centralized monitoring services for stability, improvement, alerts and support.


Gathering of Personally-Identifying Information

 

Certain visitors to Ceela’s websites choose to interact with Ceela in ways that require Ceela to gather personally-identifying information.

The amount and type of information that Ceela Naturals gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address.

Those who wish to receive Ceela Naturals updates via email, we collect their emails. For example, when you to sign up for an account, we ask for personal information, like your name, email address, telephone number or credit card to store with your account. When visitors comment on our blog, we ask them to provide a username and email address.

For those who wish to receive Ceela Naturals updates via email, we collect their emails.

In each case, Ceela Naturals collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Ceela Naturals. Ceela Naturals does not disclose personally-identifying information other than as described below.

And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.


Aggregated Statistics

 

Ceela may collect statistics about the behavior of visitors to its websites. For instance, Ceela may monitor the most popular pages on the ceelanaturals.com site or use spam screened by the service to help identify spam.

Ceela may display this information publicly or provide it to others. However, Ceela does not disclose personally-identifying information other than as described below.


Information We Share

 

Ceela discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Ceela’s behalf or to provide services available at Ceela’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Ceela’s websites, you consent to the transfer of such information to them.

Ceela will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Ceela discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Ceela believes in good faith that disclosure is reasonably necessary to protect the property or rights of Ceela, third parties or the public at large.

If you are a registered user of a Ceela website and have supplied your email address, Ceela may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Ceela and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

Ceela takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information, as discussed below.


Information Security

 

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold, in particular:

We encrypt many of our services using SSL. We review our information collection, storage, and processing procedures, including physical security measures, to guard against unauthorized access to systems.We restrict access to personal information to Ceela Naturals employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


Cookies

 

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Ceela uses cookies to help Ceela identify and track visitors, their usage of Ceela website, and their website access preferences. Ceela visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Ceela’s websites, with the drawback that certain features of Ceela’s websites may not function properly without the aid of cookies.


Business Transfers

 

If Ceela, or substantially all of its assets were acquired, or in the unlikely event that Ceela goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Ceela may continue to use your personal information as set forth in this policy.


Ads

 

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Ceela and does not cover the use of cookies by any advertisers.


Comments

 

Comments and other content submitted to cleantalk.org anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.


Third-party services

 

1. Google Analytics: Ceela Naturals uses Google Analytics in its application. Campaign analytics are tracked through Google Analytics for our clients. Ceela Naturals utilizes the Google Analytics Reporting API to gather analytics about your campaigns and present them in an actionable way via charts and conversion statistics. Ceela Naturals discloses client Google Analytics information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Ceela Naturals’s behalf or to provide the services available at Ceela Naturals’s websites.

2. Google Optimize: Ceela uses this to create variations of the website pages. So as to make them more engaging and converting.

3. Facebook Pixel: Used for re-targeting and marketing Ceela.

4. Conversio.com: Ceela uses conversio.com to send timely emails, newsletters to subscribers, customers.


When this Privacy Policy Applies

 

Our Privacy Policy applies to all of the services offered by Ceela and its affiliates, including services Ceela provides on mobile devices, and services offered on other sites, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including other sites linked to our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags, and other technologies to serve and offer relevant ads.


Compliance and cooperation with regulatory authorities

 

We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.


Privacy Policy Changes

 

Although most changes are likely to be minor, Ceela may change its Privacy Policy from time to time, and in Ceela’s sole discretion. Ceela encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


Contact

 

If you have any questions regarding this Privacy Policy, or your dealings with our website, please contact us by clicking here.


Order Cancellation

 

We accept order cancellations prior to your order being shipped. To cancel your order, contact us by calling 502-445-9471 or emailing us at dgcmd@ceelanaturals.com. Include your order number in the subject line when emailing.


Refunds & Returns

 

If you would like to exchange or return a product purchased from Ceela Naturals for any reason please contact us within 10 business days of receiving the product by calling 502-445-9471 or emailing us at dgcmd@ceelanaturals.com. Upon contacting us you will be provided with instructions for mailing the product back to us. Unless a product is being returned due to a manufacturer’s defect or an error by Ceela Naturals, customers are responsible for paying all shipping costs associated with their return. In the event that your products are defective, or incorrect due to our error, we will provide you with a pre-paid UPS return label. Products that are returned for any reasons other than those previously listed will not be provided with a pre-paid UPS return label. Shipping damage may be pursued through the carrier as products are insured. Once we receive the returned product container(s) we will refund the full purchase price (minus shipping charges) to the original payment method within two business days. Once processed, refunds to credit cards can take 2 business days before the transfer shows in your account. We do not charge a restocking fee. All international sales are final and non-refundable.

 

We ask that you look at our video on how to apply the creams: they are concentrated. These creams contain many nutrients that you need. Just a little goes a long way. Please watch our youtube video before telephoning us at 502 445 9471 to return products… most issues are with the thickness of the creams. These work best if you only dab and press small areas. If you try to spread a full pump, you will have problems. It takes some practice… we know if we fail you there is literally no one else with a similar product. a review on the dab and spread… youtube on exfoliation for body lotion and body wash a simple quick video.

  1. We ship products to the United States, France, Germany, Canada, and England
  2. Within the USA we charge $8 flat fee for less than $30; Shipping is free with purchase above $30. We offer flat rate shipping to France, Germany, Canada and England. The cost ($38-60) is defined prior to purchase automatically. We do not accept international returns. Customs and VAT are paid by the customer.
  3. We show international charges on the Cart and Checkout pages.
  4. We ship by USPS, DHL and UPS. Added charges for UPS or DHL may apply.
  5. We ship to the US within 2-3 weekdays by USPS Express Delivery.
  6. The average time for order to delivery is 3-4 weekdays.

 

In person: We accept payment by check, credit card or pick up at 801 Barret Ave Ste 103 Louisville, KY 40204 Tel: 502 584 6852.

 

Online: We accept Visa, Discover, Mastercard, American Express, Apple Pay and Paypal.